App & Support
Free tv app to use with your channel provider. Download the app. Installation is very easy and the only requirements are that you have one of the listed streaming platforms listed below & that you have an internet connection that will get at least 40 megabyte speeds to your TV.
accepted platforms: google, android & amazon fire
installation & support
choose from the list below
streaming tips
These 3 step will keep your streaming in top shape
restart device
Restart you streaming device to ensure you have a fresh connection with your internet router
refresh channels
Refresh your channels to ensure you always have the latest content.
restart wifi
Restart your wifi router to ensure you have the strongest signal from you
internet provider
reset profile
Go to "switch user"
Select Add User
Select "add new user" then enter login info
refresh channels
On the Home Screen click where it says last updated to refresh channels
refresh tv guide
Go to "settings"
Select "EPG"
Select "refresh epg"
run speed test
Go to "settings"
Select "speed test"
Begin test. If the middle number is below 40 you will have buffering.
unblock service
Open Spectrum app, go to services tab and click on security shield
Select your WiFi network
Scroll down and toggle the security shield to the off position